We will:

1. Always communicate in a friendly, clear, helpful and timely manner
   
   
2. Ensure we understand each assignment entrusted to us
   
   
3. Allocate each assignment to an appropriate staff member
   
   
4. Contact the claimant, owner, insured or other relevant party within 24 hours of receiving instructions
   
   
5. Systematically and thoroughly research facts, circumstances and causal factors
   
   
6. Facilitate loss minimisation and mitigation for commercial and social benefits
   
   
7. Record our work in file & diary notes, reports and documents
   
   
8. write succinct reports in a consistent format that will facilitate swift understanding, action and response
   
   
9. Provide the first written report, including an estimate of loss within 72 hours of receiving instructions then status reports at regular intervals appropriate to the assignment or specific requests
   
   
10. Continually educate and train all staff with particular emphasis on knowledge, understanding and the ability to apply relevant law
    
    
11. Control and manage each assignment in a manner that uses amicable negotiations to bring it to a conclusion as soon as possible
    
    
12. Not usurp our customer's authority nor prejudice his position
    
    
13. Be responsible and sensitive with confidential information
    
    
14. Charge only the costs and expenses commensurate with the necessary input of time and skills on the particular assignment